Shipping
Youstinamaksimous.com offers FREE Standard Shipping on all U.S. orders.*
All orders ship directly from our studio in Southern California within 1-2 business days of the order confirmation. Please allow an additional 2-7 business days for your order to arrive at your destination.
During special events or new launches, we appreciate your patience as we strive to provide exceptional service without compromising our quality and care.
* We ship to all U.S. States except for Hawaii and Alaska.
Shipping FAQs
Do you offer international shipping?
Unfortunately we do not offer international shipping at this time, but we are working very hard to make our collection available to you everywhere around the world. Stay connected via social and join our newsletter to follow along in the journey.
Do you ship to P.O. Boxes or military addresses?
Yes, we ship to P.O. boxes and military addresses using USPS Priority/First class depending on needs and locations.
Do you ship to Hawaii, Alaska, or U.S. Territories?
Unfortunately we do not ship to Hawaii, Alaska, or U.S. Territories including American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands, but we may in the near future. Stay connected via social and join our newsletter to follow along in the journey.
Do you offer Free shipping?
Yes! Youstinamaksimous.com offers FREE Standard Shipping on all U.S. orders.
Do you offer Express Shipping?
If you prefer a faster delivery, you can select 2-Day Express shipping (for an additional fee) at checkout.
Please note: Expedited shipping is not available to PO Boxes or APO/FPO/DPO addresses at this time. Orders to these locations will go Standard Shipping so please be sure to plan in advance.
When can I expect my order to ship?
All orders ship directly from our Studio in Southern California within 1-2 business days of the order confirmation. Please allow an additional 2-7 business days for your order to arrive at your destination.
Where is my order?
You will receive an email as soon as your order has shipped. In the email, we would also include the shipping carrier and the tracking number.
What if I am not seeing transit updates?
Please note that tracking information may take up to 24 hours to reflect any updates. While we strive to ensure prompt delivery of all orders, we are only provided with estimated delivery dates from our carriers. On rare occasions, packages may arrive later than the estimated timeframe. If your package is delayed by more than 3 days, please connect with us at care@youstinamaksimous.com
What if my package is missing?
Please monitor the progress of your order using your tracking number. If your order has been marked as delivered by our carrier, but you have not received it, please reach out to Customer Care at care@youstinamaksimous.com within 48 hours of our carrier’s indicated delivery date & time. For missing packages marked as delivered to the designated address, we need at least 2 business days to initiate a claim with the carrier before arranging a replacement.
Please note, Youstina Maksimous takes no responsibility for products or packages damaged, missing, or lost that are shipped to a freight forwarder or a hotel. If you are sending your packages to a freight forwarder or a hotel, please make all inquiries directly with the 3rd party that is accepting the shipment on your behalf.
Please note: youstinamaksimous.com monitors all claims of missing orders for fraud. We reserve the right to deny the reshipment or refunding of any missing order in all instances.
What if I received an order with broken items?
Kindly reach out to Customer Care at care@youstinamaksimous.com within the 30-day return period and include accompanying photos of the damaged items and packaging. Replacement orders for broken items cannot be shipped to an alternative address.
Can I change my delivery address?
In order to provide the best care to our customers, we process orders very quickly. If you need to change an address, please contact Customer Care at care@youstinamaksimous.com with the subject line Change Address and Order Number. If your order hasn't shipped yet, we will do our best to accommodate your request.
Can I cancel an order that hasn't shipped yet?
We try our best to process orders as soon as they are confirmed. If your package hasn't left our studio yet and you need to cancel, please email us right away at care@youstinamaksimous.com.
Can I select the date/time for delivery?
Unfortunately we are not able to accommodate specific delivery times. A delivery window will be set by the carrier once the package ships and the tracking is displayed. This can take up to 24 hours.
If you are buying a gift and wish to choose a specific delivery date, you may wish to purchase our eGift Card which gives you the option to send immediately or elect for the gift to be sent on the day you choose.
Still have a question?
We are always here for you. Connect with our Customer Care team at care@youstinamaksimous.com